Frequently Asked Questions - FAQ
We understand that you may have questions. Our comprehensive FAQs section addresses common queries and provides clarity on the process and more.
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What does a Microsoft 365 administrator do for a business?
A Microsoft 365 administrator manages your organisation’s cloud environment end-to-end — from provisioning user accounts, configuring Exchange Online mail flow, and enforcing conditional access policies in Entra ID, to managing SharePoint permissions, Teams governance, and licence assignments. The goal is to keep your workforce productive, your data secure, and your Microsoft 365 tenant compliant with industry standards.
What is email deliverability and why does it matter for my business?
Email deliverability is the ability of your outbound emails to reliably land in a recipient’s inbox rather than their spam or junk folder. It depends on correctly configured DNS records including SPF, DKIM, and DMARC, a healthy sender reputation, and proper mail flow routing. Poor deliverability can cause missed business communications, failed invoices, and damaged brand trust. A properly configured email infrastructure ensures your messages reach clients every time.
How does Microsoft Intune protect company devices and data?
Microsoft Intune is a cloud-based endpoint management solution that enforces security policies across all corporate and personally-owned devices. It allows administrators to deploy apps, push compliance policies, remotely wipe lost or stolen devices, and integrate with Microsoft Entra ID for conditional access. Intune ensures that only compliant, enrolled devices can access sensitive business resources, reducing the risk of data breaches and unauthorised access.
How long does an email migration to Microsoft 365 or Google Workspace take?
The duration of an email migration depends on several factors: the number of mailboxes, the volume of historical data, the source platform (G Suite, on-premise Exchange, cPanel, Zoho, etc.), and the migration method used. A small business migration of 10–20 mailboxes typically completes within one to three business days. Enterprise migrations with hundreds of mailboxes and strict downtime requirements are planned in phases and may take two to four weeks with a cutover strategy and pre-staging.
What is included in Google Workspace administration services?
Google Workspace administration covers user and group management, Gmail routing and spam filter configuration, Drive shared folder structure and data governance, Google Meet integration, SSO setup, and security policy enforcement. It also includes audit log reviews, custom domain verification, MX record management, and licence optimisation to ensure your organisation only pays for what it actively uses.
What is Microsoft Entra ID and how does it secure remote access?
Microsoft Entra ID (formerly Azure Active Directory) is Microsoft’s cloud-based identity and access management platform. It authenticates users, enforces multi-factor authentication (MFA), and controls access to applications and data through conditional access policies. For remote teams, Entra ID ensures that only verified identities on compliant devices can access corporate resources — regardless of whether staff are working from the office, home, or travelling internationally.
What is remote IT support and help desk support for businesses?
Remote IT support delivers technical assistance to your staff without requiring an on-site visit. Using secure remote access tools, an IT administrator can resolve software issues, configure new devices, troubleshoot email problems, reset credentials, and manage cloud services in real time. Help desk support provides a structured first and second line of response for day-to-day IT issues, minimising employee downtime and ensuring business continuity.
Can you manage Microsoft 365 for a business based in a different country?
Yes. Microsoft 365 and Google Workspace are cloud platforms accessible and administrable from anywhere in the world. Remote IT administration services are delivered entirely online, making it straightforward to manage tenants, user accounts, security policies, and mail flow configurations for businesses in the UK, USA, Europe, Australia, or any other region — without any geographical limitations or the need for on-site presence.
How much does Microsoft 365 administration cost for a small business?
The cost depends on the number of users, support requirements, security needs, and whether ongoing management or project-based assistance is required.