Hi, I'm Mushfiq.
I am a remote IT Support Engineer and Cloud Administrator with over three years of proven experience in transforming messy infrastructures into streamlined, secure, and automated systems.
As the founder of IT Support Bee, my mission is simple: eliminate IT downtime, ensure your business emails actually reach the inbox, and automate repetitive workflows so you can focus on scaling your business. I don't just fix problems; I architect long-term solutions.
Technical Arsenal
Career Journey
A timeline of my professional experience
IT Support Engineer
Upwork📍 Jashore, Bangladesh
Providing remote IT support specializing in M365 and Google Workspace infrastructure.
IT Support Engineer
Innovative Software📍 Khulna, Bangladesh
Managed Google Play console, app publications, SQLite3 databases, and website development/maintenance.
Python Django Developer
DoWell Research📍 United Kingdom
API development and implementation, team collaboration, troubleshooting, testing, and debugging software to improve efficiency.
Software Engineer Trainee
Microdream IT📍 Jashore, Bangladesh
Focused on SaaS application development and foundational software engineering practices.
Network Infrastructure Engineer
Aamra Networks📍 Dhaka, Bangladesh
Maintained and configured network infrastructure for enterprise clients.
Customer Service Executive
Chaldal📍 Jashore, Bangladesh
Handled customer inquiries and ensured smooth operational support.
Education.
Bachelor of Science (B.Sc) in Computer Science & Engineering
National University, Bangladesh
GraduatedCertifications & Licenses.
Verified credentials proving my expertise in cloud administration and security.
AI Fundamental
Issued by: Google
HIPAA Fundamentals
Issued by: SkillUp
Introduction to Microsoft Azure Cloud Services
Issued by: Microsoft
MS-102: Microsoft 365 Administrator
Issued by: Packt
Google Workspace Administrator
Issued by: Google Cloud
Foundations of Cybersecurity
Issued by: Google
Planning for a Google Workspace Deployment
Issued by: Google Cloud
Fundamentals of Red Hat Enterprise Linux
Issued by: Red Hat
Introduction to Computers
Issued by: Microsoft
IELTS
Issued by: British Council