Privacy Policy

IT Support Bee Effective Date: August 11, 2026 Last Updated: August 11, 2026

IT Support Bee (“IT Support Bee,” “we,” “us,” or “our”) provides remote IT support services, including Microsoft 365 administration, Google Workspace administration, cloud and email migration, and email deliverability services, to businesses in the United States, United Kingdom, Australia, Europe, and other regions. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website (itsupportbee.com), engage us for services, or otherwise interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

We may collect information that you voluntarily provide, including:

• Contact details (name, email address, phone number, company name, job title)
• Billing and payment information (processed via third-party payment processors)
• Account credentials or access details you provide for the purpose of delivering IT support services (e.g., Microsoft 365 or Google Workspace admin access, DNS registrar access)
• Information submitted through contact forms, consultation requests, or support tickets
• Communications you send us via email, chat, phone, or Upwork and similar platforms

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address, browser type, device information, and operating system
• Pages visited, time spent on pages, and referring/exit URLs
• Cookies and similar tracking technologies (see Section 6)

1.3 Information Collected During Service Delivery

In the course of delivering IT support, migration, or administration services, we may access or process:

• Domain, DNS, and hosting configuration data (e.g., SPF, DKIM, DMARC records)
• Email system metadata and configuration settings
• User account and directory information within Microsoft 365 or Google Workspace environments
• System logs, error reports, and diagnostic data relevant to troubleshooting

We only access client systems and data to the extent necessary to perform the agreed-upon services, and only with proper authorization from the client.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and deliver our IT support and administration services
• Communicate with you about your account, service requests, or inquiries
• Process payments and manage billing
• Improve our website, services, and customer experience
• Send service updates, invoices, and (where permitted) marketing communications
• Comply with legal obligations and enforce our agreements
• Detect, prevent, and address technical issues, fraud, or security incidents

3. Legal Basis for Processing (GDPR/UK GDPR)

For clients and website visitors in the United Kingdom and European Economic Area, we process personal data on the following legal bases:

• Contractual necessity — to perform services you have engaged us for
• Legitimate interests — to operate and improve our business, website, and services
• Consent — where you have opted in to marketing communications or non-essential cookies
• Legal obligation — where processing is required to comply with applicable law

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who support our operations (e.g., hosting providers, payment processors, email and productivity platforms, scheduling tools), under confidentiality obligations
• Professional advisors such as accountants or legal counsel, where necessary
• Regulatory or law enforcement authorities, where required by law or to protect our rights, property, or safety
• Business transfer parties, in the event of a merger, acquisition, or sale of assets, subject to this Policy or a comparable one

We do not share client system access credentials or data with any third party except as strictly necessary to deliver the contracted service (e.g., a specific migration tool) and only with client authorization.

5. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes described in this Policy
• Comply with legal, tax, or accounting requirements
• Resolve disputes and enforce agreements

Client system access credentials are used only for the duration of the engagement and are deleted or revoked upon project completion unless ongoing support is contracted.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Enable core website functionality
• Analyze site traffic and usage patterns
• Remember your preferences

You can control cookies through your browser settings. Disabling cookies may affect certain website features. Where required by law (e.g., UK/EU visitors), we will request your consent before setting non-essential cookies.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information and client system data from unauthorized access, disclosure, alteration, or destruction. This includes the use of secure access protocols, multi-factor authentication where applicable, and limiting access to information on a need-to-know basis.

No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

As we serve clients across the United States, United Kingdom, Australia, and Europe, personal information may be transferred to, stored, and processed in countries other than your own. Where required, we take steps to ensure such transfers comply with applicable data protection laws, including the use of appropriate safeguards for transfers from the UK/EEA.

9. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing
• Request a copy of your data in a portable format
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with a relevant data protection authority (e.g., the ICO in the UK, or your local EU/EEA supervisory authority)

California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information is collected and to request deletion or opt out of certain sharing.

Australian visitors and clients are covered under the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

To exercise any of these rights, please contact us using the details in Section 12.

10. Third-Party Links and Platforms

Our website and communications may contain links to third-party websites or reference third-party platforms (such as Upwork, Microsoft, or Google). We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies.

11. Children’s Privacy

Our services are intended for businesses and professionals. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

IT Support Bee Website: itsupportbee.com Email: [hello@itsupportbee.com]

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Policy on this page with a revised “Last Updated” date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Policy.